Privacy

Last updated: September 25, 2018

In using the services on the sites www.voltus.co and voltapp.voltus.co (“VoltApp”), you are deemed to have read and agreed to the following Privacy Statement. “Client”, “You” and “Your” refers to you, the person accessing this website. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company – Voltus. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement

Voltus is firmly committed to protecting your privacy. All data we collect, either directly from individual customers or from our utility partners, are used in order to help our customers generate cash while using less energy.

Only authorized employees on a need-to-know basis have access to any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. We are, however, not liable for any damage caused by theft of data due to actions outside the control of Voltus, its employees and its affiliates.

Confidentiality

Client records are regarded as confidential and therefore will not be divulged to any third party, other than our affiliates or partners. Clients have the right to request sight of, and copies of, any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Clients with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both Parties. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Relationship with Your Utility

Voltus may provide its solution through your utility energy portal under your utility’s brand or a joint brand with Voltus. In this scenario your energy utility will provide us with your energy usage information under strict confidentiality restrictions. The personal information you provide on your utility branded or co-branded portal, such as email address, home appliance and demographic information, may be shared between your utility and us and will not be shared with any third-party without your explicit consent.

Personally Identifiable Information

Voltus may collect your name, business email, and phone number. This information is used for notifications during Demand Response dispatches and to send important energy market updates. Additionally, your email address may be used as a component of your access credentials to VoltApp. If you are listed as a billing contact for your business, your name and email address, as well as your business’s bank account number and routing number, may be used by our third-party payments provider during the bank account verification process. Voltus will never share your information with marketers.

Banking Information

If you are listed as a billing contact for your business, you may be asked for bank account information, including routing numbers and account numbers. This information will be provided to our third-party payments provider for verification and to enable direct, automatic payments to your business for Demand Response performance. Voltus will never store your banking information, and this information will never pass through a Voltus server. If you would prefer to receive payments via paper check, please contact your account manager or email support at support@voltus.co.

Log Files & IP Addresses

We may collect IP addresses to analyze trends, administer the site, identify problems accessing the site, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission. Personally identifiable information and sensitive data (such as passwords) will not be logged.

Energy Demand Data

Voltus receives energy demand data from its own network of meters (Voltlets), from your utility, and potentially from third-party metering providers. This data is used to track demand response performance in real time and to secure demand response payments from program operators. This data may be shared with your utility or with demand response program operators in order to validate demand response performance and secure earnings. This data will never be shared with any third-parties not named in your customer agreement without your explicit consent.

Cookies

Like most interactive web sites, we use cookies to enable us to retrieve user details for each visit and to maintain a secure session while browsing VoltApp. Some areas of our website may not function properly without enabling cookies. Some affiliate partners may also use cookies.

Marketing Outreach

Voltus uses email outreach to keep potential customers and stakeholders informed of industry trends, product updates, upcoming events, Voltus news, and other select content. Email addresses are collected through multiple sources, including forms filled on our website, trade show attendance, communication with our team, public records, and webinar attendance. Voltus collects this information in order to communicate with you effectively and respond to your requests. We strive to provide relevant and interesting content. In order to do this, we need to process information about you, and therefore do so on the basis of legitimate interest. If you wish to unsubscribe, please email support@voltus.co.

System Security

Voltus designed its databases to maintain consumer privacy by making its systems hardened enough that known regular hacking techniques do not risk the loss of consumer privacy through theft of the data. Voltus keeps its system security updated with most new industry standard techniques and performs regular vulnerability scans.

Contact

If you have any questions about Voltus’s privacy policy, please contact us at support@voltus.co